Refund Policy

1. Returns and Refunds

We understand that circumstances may arise where you may need to return a product. Our policy for product returns is applicable for a duration of 48 hours from receiving the product.

2. Eligibility Criteria

To be eligible for a refund, the following conditions must be met:

• The product must be in its original condition.
• The product packaging should be unopened and undamaged.
• The return request must be initiated within 48 hours from receiving the product.

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer support team at info@casasnug.in or +91 9718548788 within 48 hours of receiving the product.
2. Provide your order number and a brief explanation of the reason for the return.
3. Our support team will guide you through the return process.

4. Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.

5. Shipping Costs

Shipping costs associated with the initial purchase are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Contact Us

If you have any questions about our refund policy, please contact us at info@casasnug.in or +91 9718548788.